Business Office FAQs
Frequently Asked Questions
Why do I have a Business Office hold? Back to Top
Business office holds are placed on students’ accounts that are delinquent on making payments. Unless employer tuition remission, the FACTS payment plan or financial aid is being used, all payments are due by the assigned due dates.
If I do not receive a bill do I have to pay? Back to Top
Students are responsible for paying their bill on time. Payment is due to the University as indicated according to the semester that you are registered. If you do not receive a billing statement prior to the deadline dates you may contact the business office at 410-532-5744. Nondelivery of the billing statement does not release you from timely payment obligation or late payment assessments.
What if I register for classes and do not attend, but fail to drop them? Back to Top
You will be responsible for all tuition and fees.
What if I drop my classes? Will I receive a complete refund? Back to Top
The registration fee is nonrefundable. The only way to receive 100 percent of the tuition charges is if the class is dropped prior to the first class. For more information, refer to the Refund Schedule under General Billing Information.
Who may obtain information on my student account? Back to Top
No one may obtain information on your student account without your written permission per FERPA guidelines:
Privacy Rights of Students
Notice is hereby given that Notre Dame of Maryland University is prepared to comply with the provisions of the Family Educational Rights and Privacy Act of 1974 (Public Law 90-247, as amended) and any regulations that may be promulgated there. Students and others who want specific information regarding their rights to access institutional educational records maintained in their names are advised to contact the registrar in Gibbons Hall.
How do I make payments on my bill? Back to Top
You may make payments in person at ND Express in the registrar’s office by cash, check, money order or credit card (Master Card, Visa, American Express or Discover). You may also make payments over the phone by credit or debit card. You can also pay online. Credit and debit card payments will include a 2.5% processing fee.
Why is my outside scholarship not posted to my account? Back to Top
Scholarship payments are posted as “payment received” on your account statement. If you are unsure that the scholarship payment has been received you can contact the business office to confirm receipt.
What is sponsored billing? Back to Top
Sponsored billing occurs when your employer or a third party is paying your bill or a portion of your bill on your behalf. Instead of your statement reflecting the full tuition and fees, it will indicate the dollar amounts for the charges for tuition and fees and the credit amounts the third party has indicated that they are responsible to pay.
Note: If for any reason your employer decides not to pay your bill, the “sponsored” charges will be reposted to your account. You are ultimately responsible for payment of your charges.
What are some of the reasons my employer may decide not to pay my bill? Back to Top
Most employer sponsored payments require the employee to meet a certain grade level, i.e. “C” of higher. If you do not meet the employer’s grade requirement, the employer will not pay the University for your bill. Also an employer may set limits on the amount they will pay on your behalf in any given year. Your human resources department can provide information regarding your employer’s tuition reimbursement policy.
How do I obtain a receipt to submit to my employer? Back to Top
You must contact the business office (410-532-5744) to request a receipt to forward to your employer. The receipt request is usually completed within 3-5 business days. During the end of the semester, when the request volume is heavier, it may take longer. Be sure to request your receipt well in advance of your employer’s deadline.
How will I receive notification about my refund and can I pick it up? Back to Top
Refunds are mailed to the student as soon as the Business Office verifies that the student is eligible to receive the funds. Checks are sent within 7-10 business days after the funds are received. Make sure that your address is correct in the system so that there are no delays in receiving your refund. As of February 2016, refunds may be received via direct deposit to your bank account. Visit WebAdvisor to configure your account for this option.