We are dedicated to supporting the campus community and being a strategic partner to help other departments meet their objectives. As a result of these partnerships, our professional development opportunities create a workplace that is efficient, effective, and a good steward of resources.
Training & Development Offerings
|Date||Day of Week||Time||Location||Session|
|July 10, 2019||Wednesday||9 a.m. - 12 p.m.||THE 204||Customer Service|
|July 19, 2019||Friday||9 a.m. - 12 p.m.||THE 204||Supervisor Session 1 of 5|
|August 2, 2019||Friday||9 a.m. - 12 p.m.||THE 204||Supervisor Session 2 of 5|
|August 8, 2019||Thursday||9 a.m. - 11 a.m.||UMB||Building Bridges Kickoff|
|August 16, 2019||Friday||9 a.m. - 12 p.m.||THE 204||Supervisor Session 3 of 5|
|August 19, 2019||Monday||12:15 - 1:15 p.m.||RIC 102||Beginner Excel|
|August 28, 2019||Wednesday||1 p.m. - 3 p.m.||Bryan Board Room||Mission Orientation|
|August 30, 2019||Friday||9 a.m. - 12 p.m.||THE 204||Supervisor Session 4 of 5|
|September 5, 2019||Thursday||12:15 - 1:45 p.m.||GIB 400||Managing Your Strengths|
|September 12, 2019||Thursday||9 a.m. - 12 p.m.||NDMU||Building Bridges Session 1 of 7|
|September 13, 2019||Friday||9 a.m. - 12 p.m.||THE 204||Supervisor Session 5 of 5|
|October 1, 2019||Tuesday||9 a.m. - 12 p.m.||TBD||Customer Service|
|October 15, 2019||Tuesday||9 a.m. - 12 p.m.||TBD||Social Styles|
|October 17, 2019||Thursday||9 a.m. - 12 p.m.||UMBC||Building Bridges Session 2 of 7|
|November 13, 2019||Wednesday||1 - 3 p.m.||Bryan Board Room||Mission Orientation|
|November 14, 2019||Thursday||9 a.m. - 12 p.m.||NDMU||Building Bridges Session 3 of 7|
|November 19, 2019||Tuesday||9 a.m. - 12 p.m.||GIB 213||Staying Organized|
|December 12, 2019||Thursday||9 a.m. - 12 p.m.||Towson||Building Bridges Session 4 of 7|
|January 16, 2020||Thursday||9 a.m. - 12 p.m.||UMB||Building Bridges Session 5 of 7|
|February 4, 2020||Tuesday||9 a.m. - 12 p.m.||TBD||Customer Service|
|February 12, 2020||Wednesday||9 a.m. - 12 p.m.||MUIH||Building Bridges Session 6 of 7|
|February 13, 2020||Thursday||12:15 - 1:45 p.m.||GIB 213||Managing Your Strengths|
|February 20, 2020||Thursday||9 a.m. - 12 p.m.||TBD||Dealing with Difficult People|
|March 11, 2020||Wednesday||1 - 3 p.m.||Bryan Board Room||Mission Orientation|
|March 19, 2020||Thursday||9 a.m. - 12 p.m.||UB||Building Bridges Session 7 of 7|
|April 16, 2020||Thursday||11 a.m. - 1 p.m.||McDaniel||Building Bridges Graduation|
|April 22, 2020||Wednesday||9 a.m. - 12 p.m.||TBD||Social Styles|
|May 5, 2020||Tuesday||9 a.m. - 12 p.m.||TBD||Customer Service|
|June 10, 2020||Wednesday||1 - 3 p.m.||Bryan Board Room||Mission Orientation|
|June 18, 2020||Thursday||9 a.m. - 12 p.m.||TBD||Staying Organized|
In 2008, Notre Dame of Maryland University began participating in Building Bridges Across Maryland, a unique training, networking and development program for support staff at area colleges and universities including - McDaniel College, Towson University, University of Maryland, Baltimore, and University of Maryland, Baltimore County. Now in our 12th year, we are growing the program and have welcomed 2 new institutions - Maryland University of Integrative Health and University of Baltimore!
2019-20 Administrative Support Cohort Sessions
- Kickoff Event - August 8, 2019
- Session I - Managing Your Strengths - September 12, 2019
- Take an in-depth look at your personal strengths, interests, and skills. Identifying and using your strengths is the key to improving individual effectiveness and team performance. You may even identify future career possibilities or ways to mentor less experienced colleagues.
- Session II - Career Development Essentials - October 17, 2019
- Thinking about where you’re going with your career? Curious about ways to enhance your marketability as a professional? This interactive workshop will help you learn keys for developing a growth mindset, identify and flesh out existing transferable skills, and implement strategies for enhancing your resume and cover letter. Time will also be devoted to exploring professional development opportunities to help you move horizontally in addition to vertically in your organization. You’ll walk away from this session thinking about your job in creative and new ways, taking stock of the gems in the career you currently have, becoming more of an active driver in your career and finding ways to add value in your department and organization.
- Session III - Staying Organized - November 14, 2019
- While juggling multiple priorities and trying to do more with less, we must also meet deadlines, gain control over paperwork, and get more done in less time every day. Participants will develop an action plan to get and stay organized, and learn techniques to set goals, manage your time, handle interruptions, delegate tasks, avoid procrastination, identify and focus on priorities, and organize your desk and yourself.
- Session IV - Working with Difficult People - December 12, 2019
- This session will aid your ability to recognize not only the symptoms of a negative workplace relationship, but also the role each of us plays in these situations. Learn how to set boundaries and control your reactions to co-workers who cross those boundaries. You will also practice “unhooking” yourself from difficult personal interactions at work.
- Session V - Customer Service Excellence - January 16, 2020
- Learn how to identify your customers and their expectations. Identify behaviors that constitute excellent service, recognize various modes of communication and when to use each, practice good customer service techniques, and develop a personal action plan to improve customer service back on the job.
- Session VI - Self-Care - February 12, 2020
- This course introduces thw principles and practices of health behavior change and self-care by identifying and exploring personal, social and environmental factors that influence behavior. You will be asked to think about how you define wellness in a personal sense and how you could cultivate a 'bigger picture' of well-being for yourself through health behavior change.
- Session VII - Public Speaking - March 9, 2020
- Whether you’re administrative staff, a dean, or a University President, there will always be situations where you have to speak publicly. Some positions are more communication-heavy than others, but regardless, there will come a time when you need to put your thoughts into words to make a point, take a stand, or get a job done. When that time comes, it’s best to be prepared and feel comfortable with who you are as a speaker so you can communicate what you need to say effectively
- Graduation Event - April 16, 2019
2017-2018 Administrative Support Cohort
2016-2017 Administrative Support Cohort
2015-2016 Administrative Support Cohort
2014-2015 Administrative Support Cohort
2013-2014 Administrative Support Cohort
2012-2013 Supervisor Cohort
2012-2013 Administrative Support Cohort
Mary Alice Adams
2011-2012 Supervisor Cohort
2011-2012 Administrative Support Cohort
2010-2011 Supervisor Cohort
2010-2011 Administrative Support Cohort
2009-2010 Administrative Support Cohort
2008-2009 Administrative Support Cohort
Learn how to identify your customers and their expectations. Identify behaviors that constitute excellent service, recognize various modes of communication and when to use each, practice good customer service techniques, and develop a personal action plan to improve customer service back on the job. To register for a session, please respond to firstname.lastname@example.org one (1) week prior to session date.
Take an in-depth look at your personal strengths, interests, and skills. Identifying and using your strengths is the key to improving individual effectiveness and team performance. You will need to take an assessment prior to attending this course. To register for a session, please respond to email@example.com one (1) week prior to session date.
This program is for all new employees and is designed to give you an opportunity to learn about the history of the School Sisters of Notre Dame and the mission of the University. Paula Dukehart, SSND, shares Notre Dame of Maryland University’s rich culture, history, and treasured traditions and at the conclusion of the orientation, employees will have a better understanding of the importance of their role within the University’s community.
Session Dates for 2019-20: August 28, 2019, November 13, 2019, March 11, 2020, and June 10, 2020
This cohort program consists of 5 sessions aimed at helping all supervisors be more efficient and effective in their roles. Participants will receive a certificate of completion after attending all 5 sessions. To register for a session, please respond to firstname.lastname@example.org one (1) week prior to session date.
Sessions include, Fundamentals of Supervision, Effective Hiring and Onboarding, Core Responsibilities, Performance Management, and Advanced Skills
The Social Style model is easy to understand and provides an effective framework and specific techniques for helping people improve their interpersonal skills. This session is designed to provide an introduction to Social Style and Versatility. This session will teach participants about the fundamental concepts of behavior versus personality, will provide insight into the four styles, and demonstrate the impact their style behavior has on others through the concept of Versatility.
While juggling multiple priorities and trying to do more with less, we must also meet deadlines, gain control over paperwork, and get more done in less time every day. Participants will develop an action plan to get and stay organized, and learn techniques to set goals, manage your time, handle interruptions, delegate tasks, avoid procrastination, identify and focus on priorities, and organize your desk and yourself.